Credit Resolution Representative - Remote

Location: Dallas / Texas

Job type

Employment type: Full-Time

Pay: Competitive/hour

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Job description

Req#: 2005035560

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions?  Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!




Responsibilities include the compliant review and analysis of credit balance accounts to determine cause of credit balance and resolution of same.  In addition, the Credit Resolution representative is responsible for thorough and accurate follow up and communication with facilities, management, Insurance companies and patients.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

  • Performs refund and credit analysis, audit and reimbursement functions for all patient credit balance accounts           

  • Responsible for the review, preparation and submission of the Credit Balances Quarterly Report

  • Responsible for follow up on credit balance accounts

  • Responds to patient inquiries and Insurance phone calls regarding account balances and refunds

  • Handle correspondence received from payors requesting refunds

  • Reports on root causes of Credit Balances to management         

  • Interacts with facilities to resolve accounts

  • Other duties as assigned by Management          


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Intermediate understanding of Hospital Billing requirements (Universal Billing form)

  • Intermediate understanding of Medicare regulations preferred

  • Intermediate understanding of Microsoft Office

  • Intermediate to ability to handle large volume with excellent quality

  • Intermediate oral and written skills, required 


Include minimum education, technical training, and/or experience required to perform the job. 

  • HS Diploma or equivalent, required

  • AA degree, preferred

  • 3-5 years in a Hospital Patient Financial Services department  


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Ability to sit and work at a computer terminal for long periods of time.  


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Cheerful, pleasant, well ventilated, call center environment with multiple work stations in close proximity. 


  • No requirements

By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.

About company

Our purpose of providing the foundation for better health stems from working directly with hospital administrators and their patients. This experience has given us the vision to realize how we can make a positive difference in both the financial and personal health of our clients, their patients and local communities.
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