Client Services Representative

Location: Frisco / Texas

Job type

Employment type: Full-Time

Pay: Competitive/hour

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Job description

Req#: 2005035510

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions?  Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

  JOB SUMMARY  

Responsible for responding to client inquiries regarding account level questions and process or procedure inquiries. This may be initiated and accomplished through written and oral communication with the client or its customer (payer, patient, attorney, and so on) with the use of email or by phone. They will be required to understand the Conifer organization and Client needs as a foundation for delivering resolutions and service.

    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned.  
  • Responsible for tracking and responding to inquiries while working with other cross functional departments that could include department leaders to ensure inquiries are accessed and responded to timely for resolution or response. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.

Written 75% Oral 20%
  • Provide management with collective data on account level issues with proposed solutions on a weekly basis based on daily tracker worksheet.



KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
  • Ability to work independently with little supervision

  • Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.

  • Above average problem solving and analytical abilities

  • Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills.

  • Intuitive and skilled at problem solving in anticipation of customer request

  • Basic understanding of Hospital Revenue Cycle Services

  • Proficient data entry and typing skills

  • Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done.

  • Ability to prioritize and manage multiple tasks

  • Intermediate Microsoft Office (Word, Excel)

     EDUCATION / EXPERIENCE

    Include minimum education, technical training, and/or experience preferred to perform the job.

     
  • Bachelor’s Degree, preferably in Business or Health Care, or equivalent experience preferred

  • Minimum 1-year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.

     PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

               
  • Ability to sit at a computer terminal for extended periods of time

  • Ability to work extended hours when required.

     WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     
  • Call Center environment with headset and multiple work stations within close proximity

     


By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.

About company

Our purpose of providing the foundation for better health stems from working directly with hospital administrators and their patients. This experience has given us the vision to realize how we can make a positive difference in both the financial and personal health of our clients, their patients and local communities.
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